Talk to us. We're listening.

Questions about an order, a finish, a fitting or a trade account — our Ontario, California team answers every message personally.

Email us

support@bothwa.com

We reply within one business day.

Call us

+1 (626) 295-3672

Mon–Fri, 9:00am–5:00pm PT.

Warehouse & showroom

1495 South Campus Avenue, Unit B

Ontario, CA 91761

Showroom visits by appointment.

Service hours

Monday – Friday, 9am–5pm PT

Saturday, 10am–2pm PT

Closed Sundays and US holidays.

Quick answers

Before you write.

Where is my order?: Share your order number below and we'll trace the shipment. Most in-stock pieces leave our Ontario, CA warehouse within 2–3 business days.
Can I return a piece?: Yes — unused items in original packaging can be returned within 30 days of delivery. Message us with your order number to start.
Do you work with trade?: We do. Designers, builders and hospitality partners get tiered pricing and dedicated support. Select 'Trade & wholesale program' below.
Are replacement parts available?: Cartridges, aerators, hardware and hinges are stocked for the full 5–6 year product cycle. Tell us the model and we'll ship what you need.