Help centre
Frequently asked questions.
Everything about ordering, delivery, returns and caring for your pieces — written by the same Ontario, California team that answers your emails.
Orders & payment
Placing, changing and paying for an order.
You'll receive a confirmation email the moment your order is placed, and a tracking link once it leaves our Ontario, California warehouse. If anything looks unclear, send your order number (e.g. BW-10248) through our contact form and we'll trace it for you.
Shipping & delivery
How your pieces travel from our warehouse to your door.
Returns & warranty
If something isn't right, we make it right.
Products & care
Materials, finishes and keeping them beautiful.
Trade & wholesale
For designers, builders and hospitality partners.
Still wondering
Ask us anything. Really.
support@bothwa.com · +1 (626) 295-3672 · Monday–Friday, 9am–5pm PT